Education level
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Your role as a technology officer
As a technology officer, you'll make sure our staff can use our computers and digital systems.
This includes:
- setting up work computers, software and passwords
- troubleshooting and fixing technical issues
- providing high quality service and support.
We have full time and temporary roles.
What your day might look like
Technology officers are often the first point of contact for IT help and support. You’ll start your day by checking in with your team and doing any urgent support jobs.
A big part of your job will be talking to staff to find out what support they need. If you work on our service desk, you’ll take phone calls, video calls, and reply to emails and web chats with doctors, nurses and other staff across Queensland.
You’ll offer basic support with things like:
- using medical devices, computers, mobile screens, pagers and printers
- logging into computers and systems
- using new computer programs
- phone and videoconferencing
- ordering new devices.
You’ll also keep detailed notes about the support you give to help us monitor and track our performance.
If you're in a higher level role, you'll spend more time working with people on site in our hospitals and offices. In senior roles you’ll be working on complex problems and might look after ICT systems, services, networks and help guides.
Read more about working as a technology officer on the Your Career website.
Qualifications
We provide on the job training for this role. You don't need a qualification, but a Certificate III or higher in information technology or another area of study can give you the skills you need.
Pay and benefits
Your pay rate and benefits will depend on your role and your pay point. In your first year you’ll start at administrative officer grade 3, pay point 1.
We also offer:
- regular wage increases
- a superannuation rate of 12.75%
- a supportive workplace with flexible working arrangements
- several types of leave
- salary packaging
- help with training costs.
If you're moving to start a new job with us, you may be able to get help with moving and travel costs.
Professional growth
You’ll develop your professional skills through:
- orientation programs for new staff
- workplace learning and coaching
- self-directed learning
- training and upskilling opportunities.
Career paths
Careers in IT often progress as your interests and confidence grow. Getting experience as a technology officer or doing more study can lead to other roles.
- Principal technology officer
- Customer service officer
- Project officer
- IT service manager