The Queensland Health Careers Portal and SmartJobs and Careers are separate systems. User accounts, passwords, profiles, saved searches and job alerts are not shared between them. For SmartJobs and Careers account help, contact SmartJobs support.

Managing your account

Create an account

Creating a Queensland Health Careers Portal account is free and allows you to apply for Queensland Health job opportunities.

  1. Go to the Queensland Health Careers Portal.
  2. Select Register.
  3. Enter your details and create an account.
  4. Enter your email address carefully, as it will become your username for the portal. Double-check that your email address is correct before submitting your registration.
  5. Create and confirm your password. Password rules: use a mix of letters, numbers and special characters (e.g. # @ !). Don't include spaces before or after your password. Your password needs to be between 14 and 26 characters.
  6. Click the Continue to your profile button
  7. Check your inbox for the confirmation email.
  8. If it doesn't appear within 10 minutes, check your junk or spam folder.
  9. If you still haven't received the email, try resetting your password.
  10. If you do not receive a confirmation email after resetting your password, contact our support team for assistance.

Reset/forgotten your password

To reset your password:

  1. Go to the Queensland Health Careers Portal and click on Forgotten password? link, located under the log in section on the right side of the screen.
  2. In the Email address field, enter the email address that you used to create your account. Check that you have typed in your email address correctly.
  3. Select Submit.
    • the page will be updated with the following message 'An email has been sent to you to reset your password. Please allow up to 15 minutes for the email to arrive. If you have not received it after this time, please contact us at QHCareersSupport@health.qld.gov.au. Please note: our support team is available Monday to Friday, 8:00am to 4:00pm AEST.'
  4. Check your email mailbox and follow the instructions for the new password request. The password reset link in the email will expire in 24 hours, so we recommend you reset your password the same day you receive the email.
  5. Click the Change password link in the email you received, you will be taken back to this portal where you can enter a new password. Your new password must:
    • use a mix of letters, numbers and special characters (e.g. # @ !). Don't include spaces before or after your password.
    • not be a password you have used before on this portal.
    • be between 14 and 26 characters in length.
  6. You must also enter your new password in the Test your new password box to confirm the change. If you make an error, you will receive a message 'The passwords entered do not match' and you can try again.
  7. Select Change password and you will be taken to the home page. You will receive an email confirming that your password was changed.

Note: A password reset email will only be sent it the email address is associated with a registered Queensland Health Careers Portal account. If you do not receive a reset email, check your junk or spam folder before contacting our support team.

Update your email address (username)

How to log in and update your email address (username).

  1. Log in to your Queensland Health Careers Portal account.
  2. Select Update my account.
  3. Enter your current  password in the OId password field.
  4. Enter your new email in the Username (email address) and Confirm email address fields.
  5. Click the Save button.

Change your password

How to log in and change your password.

  1. Log in to your Queensland Health Careers Portal account.
  2. Select Update my account.
  3. Enter your current password in the OId password field.
  4. Enter your email in the Username (email address) and Confirm email address fields.
  5. Enter your new password in the New Password field. You must enter your new password in the Test your new password box to confirm the change.
  6. Click the Save button.

Locked account

If your account is locked, try to reset your password using the Forgotten Password feature.

If you don’t have access to the email address you used to create your Queensland Health Careers Portal account, you’ll need to create a new account with your new email address.

Details from your old Queensland Health Careers Portal account can’t be migrated to the new account. If you had any job alerts set up, jobs saved or applications in progress, you’ll need to create them again.

Managing your applications

Position descriptions

You can find the position description for any jobs you’ve applied for in My applications. You can download them from the summary information on the application page.

Attach or change application documents

File formats

Documents should:

  • be under 10 MB
  • be in PDF or Word (.doc or .docx) format
  • have clear titles, for example, Selection criteria—John Smith.doc

Attach a document

  1. Select the Attach files button under the Resume, cover letter and other documents section of a job application. A pop-up box will appear. You’ll need to allow pop ups to attach a document.
  2. Select the type of file you want to add from the drop down list and upload your document.
  3. Choose where to upload your document from.
  4. The file you have selected will appear in the window, and you can change or remove it.
  5. Select Upload at the bottom of the window when you are ready to attach the file to your application.
  6. You can select View files to check all your documents are attached before you submit your application.

Save a draft application

You don't need to complete your application in one session.

If you are not ready to submit your application, you can save it as a draft and return to it later.

To continue a draft application:

  1. Log in to your Queensland Health Careers Portal account.
  2. Select My applications.
  3. Open the application with a Draft status.
  4. Continue completing your application and submit it before the closing date.

Applications cannot be submitted after the advertised closing date. This includes applications saved as drafts.

Change a document in a draft application

  1. Log in to your Queensland Health Careers Portal account.
  2. Go to My applications and select your draft application.
  3. Go to View files in the Resume, cover letter and other documents section.
  4. Tick the box in the remove column to delete any documents you don’t need.
  5. Close the pop up box and follow the steps for attaching your new documents.

Withdraw an application

Found another role or changed your mind? Follow these steps to withdraw an application.

  1. Log in to your Queensland Health Careers Portal account.
  2. Go to My Applications.
  3. In the Withdraw column, tick the box that appears next to any submitted application you want to withdraw from.
  4. Scroll to the bottom of the list and click the Withdraw Applications button.
  5. You will be given one more chance to stop the withdrawal process, or you can click OK from the pop-up to confirm you want to withdraw your application.
  6. Select Continue. You will se a message confirming your application has been withdrawn.

The status of your application will be updated to 'Withdrawn' in your My application list, you will still be able to see the job application and view any attachments.

Job alerts

You can  create job alerts to receive email notifications when new positions matching your interests are advertised.

To create a job alert:

  1. Log in to your Queensland Health Careers Portal account.
  2. Select Job alerts.
  3. Enter your preferred search criteria.
  4. Select Test alert to check the results.
  5. Select Save.

You can edit, suspend or delete job alerts at any time from the Job alerts page.

Technical difficulties

If you’re having technical problems with the Queensland Health Careers Portal:

  • ensure you are using an up-to-date web browser.
  • clear your browser cache and cookies.
  • try a different browser or device.
  • check your internet connection
  • try signing our and signing back in.

If you’re still having problems, contact our support team.

Contact us

Before contacting support

To help us investigate your issue as quickly as possible, please include the following information in your email:

  • your Queensland Health Careers Portal username (email address used to register your account)
  • a detailed description of the issue
  • the error message you received (if applicable)
  • screenshots showing the issue or error
  • the web browser and device you were using when the issue occurred.

Providing this information upfront may help us resolve your issue more efficiently

What our support team can help with:

Our support team can assist with:

What our support team cannot help with:

Our support team cannot:

  • provide updates on the status or outcome of your application
  • provide application feedback or recruitment decisions
  • offer career advice or guidance
  • review, edit or assess resumes, cover letters or applications
  • accept resumes, cover letters or applications by email
  • submit applications on your behalf
  • provide employment offers, sponsorship, visa or migration assistance
  • assist with jobs that are not advertised by Queensland Health

For enquiries about a specific role, recruitment process or application outcome, contact the person listed in the job advertisement.

If you can’t resolve your Queensland Health Careers Portal issue using the advice in this guide, please email us at QHCareersSupport@health.qld.gov.au.

Last updated:   July 2026

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