Queensland Health is committed to providing a safe, secure and supportive workplace. Your manager or your local human resources team can offer support and guidance on dealing with difficult situations and processes for lodging complaints.

Appropriate workplace behaviour is the responsibility of every employee.

Support and contact information for the Department of Health and each Hospital and Health Service is provided below.

Hospitals and Health Services

Cairns and Hinterland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Cairns and Hinterland Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Central Queensland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Central Queensland Workforce Division will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

Employee Assistance Service
Staff are also reminded that should you need support or counselling you can call TELUS Health or Converge International 24 hours, seven days per week.

TELUS

Converge International

Central West Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Central West Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Children's Health Queensland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Children's Health Queensland Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Darling Downs Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Darling Downs Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

Converge International (Employee Assistance Service)
Staff are also reminded that the Employee Assistance Service provides professional short term counselling for employees and their immediate family.

Gold Coast Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Your line manager is usually the best person to make your complaint to. However, if your line manager is the person you are making the complaint about, you can raise your concern with the next level manager or your professional lead.

Visit our Complaints and Grievances intranet page to access resources to guide you through the process and read Frequently Asked Questions.

If your complaint relates to corrupt conduct or a public interest disclosure, please visit Ethics and Conduct intranet page for more information on employees’ responsibility in reporting Corrupt Conduct.

Employee Assistance Service
Gold Coast Health and Hospital Service staff can access a range of services from TELUS Health as part of our Employee Assistance Service. EAS offers short-term support for employees and their families for the issues that matter in life. Watch the video to find out more or visit the Employee Assistance Program intranet page.

TELUS

Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the TELUS website
  • Aboriginal and/or Torres Strait Islander Support Line: Phone 1800 816 152

Mackay Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Mackay Employment Relations team will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Employment Relations

Employee Assistance Service
Staff are also reminded that should you need support or counselling you can call TELUS or Converge International 24 hours, seven days per week.

TELUS

Converge International

Metro North Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Metro North Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Metro South Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email, online or memo)
  • via the telephone.

Metro South Human Resources will also deal with anonymous complaints, however, there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Local Human Resources
  • Director, Ethical Standards Unit, Metro South Health
  • Chief Executive, Metro South Health

Employee Assistance Service

Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

TELUS

North West Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

North West Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

Employee Assistance Service
Staff are also reminded that should you need support or counselling you can call TELUS Health 24 hours, seven days per week.

TELUS

South West Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

South West Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resources

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Sunshine Coast Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Sunshine Coast Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Program)

Staff are also reminded that should you need support, you can call TELUS 24 hours, seven days per week.

Torres and Cape Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Torres and Cape Employment Relations will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • TCHHS Employment Relations

TELUS (Employee Assistance Service)

Staff are also reminded that should you need support, you can call TELUS Health 24 hours, seven days per week.

Townsville Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

The Townsville Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

West Moreton Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

West Moreton Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS Health 24 hours, seven days per week.

Wide Bay Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Wide Bay Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

Converge International (Employee Assistance Service)

Departments

Department of Health staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

A complaint may be made to the Ethical Standards Unit anonymously however sufficient information should be included in order to properly inform the assessment process.

You can make your complaint to:

  • Your line manager/supervisor
  • Ethical Standards Unit

TELUS (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call TELUS 24 hours, seven days per week.

Queensland Ambulance staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

A complaint may be made to the Ethical Standards Unit anonymously however sufficient information should be included in order to properly inform the assessment process.

You can make your complaint to:

  • Your line manager/supervisor
  • Ethical Standards Unit

Priority One (Employee Assistance Service - for QAS staff only)

Staff are also reminded that should you need support or counselling you can call Priority One, 24 hours, seven days per week.

Telephone: 1800 805 980

Employee Assistance Service

All employees can access the Employee Assistance Service for free, confidential counselling. You can access this service 24 hours a day, seven days a week.

Choose your work area to find out which service provider is available to you in your Hospital and Health Service or Department of Health.

Last updated:   May 2026

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